Follow these steps to submit a return request:

• Click the profile icon in the store navigation or go to the refund policy or returns page and request a return.
• Log in to your account:
• Click on the order for which you want to submit the return.
• If your order contains more than one item, select the items you want to return.
• Select a reason for the return and add a comment if necessary.
• Click on 'Submit Application'.
• If your return request is approved, you will receive an email with shipping instructions and a return label. After the product has been returned, you will receive a refund.

Please contact us immediately to cancel the order. If that is no longer possible, we will be happy to help you with the return and refund process for the items you ordered by mistake.

Blurred images are caused by an incorrect position during installation, even if there is no lens defect. Make sure the dashcam is installed in a highly visible place on the windshield. Move the camera position and check the video again. To install the dashcam you need to clean the windshield of the car. Dust, excessive discoloration and backlight can affect video quality. If it still doesn't work after trying all the solutions, make a video of the problem and contact us.

Dark shades can affect visibility and video quality. If the video is too dark to recognize objects, it is recommended to remove the tint in the location where the dashcam is installed.

This varies by manufacturer:

• Samsung: My files → Internal storage → DCIM → GNET
• LG: File Management → All Files (or Internal Storage → DCIM → GNET)
• iPhone: Photos (in the Photo Album)
  
  If you can't find the files, look for the "DCIM" folder on your smartphone.