Refund policy

RETURNS, WITHDRAWAL AND REFUND POLICY

This policy forms part of our general terms and conditions and describes how you can withdraw from an order or an installation job, how you return products and how we make refunds. We both sell products and carry out installation work; different rules apply to each. If you have booked an installation appointment, do read section 2 in particular.

1. Cooling-off period for products

1.1 As a consumer you have the right to cancel the purchase within fourteen days without giving any reason.

1.2 That period begins on the day after you, or a third party designated by you, have actually received the product. If your order consists of several shipments, the period begins on the day after receipt of the final shipment.

1.3 During the cooling-off period you may assess the product as you would in a shop: unpack it, inspect it and establish how it works. If you go further than that, there may be diminished value (see section 6).

2. Cooling-off period for fitting and installation services

2.1 If you book a fitting or installation service at a distance, you also have a fourteen-day cooling-off period for that service. In the case of a service, that period begins not on receipt but on the day after the contract is concluded.

2.2 In practice, an installation appointment often falls within those fourteen days. If you want us to carry out the installation during the cooling-off period, we ask you to confirm two things expressly in advance:

• that you expressly request us to begin performance before the end of the cooling-off period; and
• that you acknowledge that you will lose your right of withdrawal once we have fully performed the contract.

2.3 Once we have fully carried out the installation, your right of withdrawal in respect of that service lapses. This follows from Article 6:230p(d) of the Dutch Civil Code. Your statutory rights in the event of a defect in the work or in the product remain unaffected; the warranty provisions in our general terms and conditions apply to those.

2.4 If you withdraw after we have begun at your request but before the installation has been fully carried out, you pay an amount that is proportionate to the part performed at that point, measured against the contract as a whole.

2.5 If we do not obtain the confirmations referred to above from you in advance, you owe nothing for the work already carried out if you withdraw.

2.6 If you withdraw from the service but keep the product, the purchase of the product continues to exist separately and the rules in section 1 apply to it.

3. When the right of withdrawal does not apply

3.1 The right of withdrawal does not apply to products made to your specifications or clearly of a personal nature. In our case this means, for example, custom-made cable sets and mirror caps or trim parts that have been specially adapted or modified for your vehicle.

3.2 Nor does it apply to an installation service that has been fully performed with your express consent, as described in section 2.

3.3 A product that we have ordered specially for your vehicle but which is otherwise standard and unmodified is covered by the right of withdrawal in the normal way.

3.4 Business customers have no statutory right of withdrawal. See section 11.

4. How to give notice of withdrawal

4.1 Give notice of your withdrawal within the cooling-off period. There are three ways to do so:

• through your account at accounts.cam-it.com, by requesting a return for the order in question;
• by e-mail to info@cam-it.com, quoting your order number;
• using the model form at the end of this policy.

4.2 Requesting a return through your account works as follows: log in at accounts.cam-it.com with your e-mail address, enter the six-digit verification code you receive by e-mail, open the order, select the items you wish to return, choose a reason and submit the request.

4.3 We confirm receipt of your notice and send you the return instructions.

5. Sending items back

5.1 Send the product back within fourteen days of your notice of withdrawal.

5.2 Return it as complete as possible: with all accessories, cables and mounting materials and, where reasonably possible, in the original packaging.

5.3 The direct cost of the return shipment is for your account, unless we have agreed otherwise with you or unless the return is the result of a defect or an error on our part. In that latter case we pay the return costs.

5.4 The risk of the return shipment lies with you until we have received the product. Please therefore use a trackable shipping method and keep the proof of postage.

6. Condition of the product and diminished value

6.1 You are liable for diminished value resulting from handling the product in a way that goes beyond what was necessary to establish its nature, characteristics and functioning.

6.2 If a product has been installed and subsequently removed, this is generally the case. Consider used adhesive strips, traces of mounting, shortened or cut wiring and marks of use on the housing or lens. We deduct that diminished value from the refund and substantiate the amount.

6.3 If you ask us to remove the product, we charge for the time worked.

7. Refunds

7.1 We make the refund no later than fourteen days after receipt of your notice of withdrawal. We may withhold the refund until we have received the product or until you have demonstrated that you have sent it back — whichever occurs first.

7.2 We refund using the same means of payment as the one you used to pay, unless you expressly agree to another method. Refunds are always free of charge for you.

7.3 We also refund the standard delivery costs of the outbound shipment. If you chose a more expensive delivery method than our standard option, we reimburse the amount of that standard option. If you return only part of your order, the delivery costs of the outbound shipment remain payable.

8. Exchanges

8.1 If you would like to exchange an item rather than return it, please let us know. We arrange this by agreement, usually by processing the first product as a return and the new product as a separate order.

9. Defective products and warranty

9.1 This policy concerns withdrawal. If your product is defective or does not meet what you were entitled to expect, the warranty and conformity provisions in our general terms and conditions apply, including after the cooling-off period has expired.

9.2 Report a defect within a reasonable time after discovering it; a report within two months of discovery is in any event timely. In that case the costs of investigation, repair, replacement and shipping are for our account.

9.3 If the defect concerns installation work carried out by us, our 24-month installation warranty applies. Please give us the opportunity to put it right before you engage a third party.

10. Cancelling orders and installation appointments

10.1 For as long as an order has not yet been dispatched, you can cancel it free of charge via info@cam-it.com.

10.2 You can reschedule or cancel a scheduled installation appointment free of charge up to 48 hours before the agreed time.

10.3 If you cancel within 48 hours, or if you are not present at the agreed time and place, we may charge the reasonable costs we have already incurred or can no longer avoid: reserved installation time, call-out costs incurred and parts ordered specially for your vehicle. We substantiate that amount and limit it to what we are actually out of pocket.

10.4 If we have to cancel or reschedule an appointment, for example because of illness, work overrunning or weather conditions, this costs you nothing and we schedule a new appointment as soon as possible.

10.5 If you have paid a deposit, the cancellation policy for purchase options applies in addition.

11. Business customers

11.1 Business customers have no statutory right of withdrawal. Returns are possible by agreement and following written confirmation by us.

11.2 The periods and percentages set out in article 21.8 of our general terms and conditions apply to the cancellation of installation appointments by business customers.

12. Model withdrawal form

Do you wish to withdraw? You may use the form below. This is not obligatory — a clear e-mail is equally sufficient.

To: Cam-It, Eusebiusbuitensingel 41, 6828 HX Arnhem, info@cam-it.com

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract concerning the sale of the following products and/or the supply of the following service:

— Description of product and/or service: ..............................
— Order number: ..............................
— Ordered on (*) / received on (*): ..............................
— Vehicle registration number (in the case of an installation service): ..............................
— Name of consumer(s): ..............................
— Address of consumer(s): ..............................
— Date: ..............................
— Signature (only if this form is submitted on paper): ..............................

(*) Delete as appropriate.

Contact

Cam-It · Eusebiusbuitensingel 41, 6828 HX Arnhem · info@cam-it.com · +31 85 744 4043 · KvK 95565531 · VAT NL867183214B01

In the event of any discrepancy or ambiguity, the Dutch version prevails in the interpretation of this text.