Shipping policy

DELIVERY AND INSTALLATION POLICY

This policy forms part of our general terms and conditions. Part A deals with the shipping of products, Part B with fitting and installation appointments.

PART A — SHIPPING

1. Processing and delivery times

1.1 Orders that are placed and paid for on working days before 16:00 are, as a rule, processed the same day.

1.2 Within the Netherlands the usual delivery time is one to two working days. Within the rest of Europe it is two to five working days, depending on the destination.

1.3 The delivery times stated are indicative and are not strict deadlines. We deliver within thirty days of the conclusion of the agreement at the latest, unless we have agreed another period with you. If we do not meet that period, you can set us a reasonable additional period; if that period also expires, you may dissolve the agreement and we will refund the amount paid without delay.

1.4 If a product is unexpectedly unavailable, we will let you know as soon as possible and either offer an alternative or cancel the order with a full refund.

2. Address and delivery

2.1 We deliver to the address you provide with your order. Please check your address details carefully; the cost of re-shipping because of an incorrect or incomplete address is for your account.

2.2 As soon as your order has been dispatched, you will receive a track and trace code by e-mail.

2.3 If you are not at home, the carrier will offer the consignment again or deliver it to a collection point or to neighbours, in accordance with the carrier's terms.

3. Shipping costs

3.1 The shipping costs are shown clearly before your order is completed and depend on the destination and the weight.

3.2 Offers such as free shipping above a certain order value are stated on the website and apply for as long as they are offered.

4. Risk during shipping

4.1 If you are a consumer, Cam-It bears the risk of damage or loss during transport until the moment you or a third party designated by you — other than the carrier proposed by us — has actually received the product.

4.2 For business customers, the risk passes at the moment the goods are handed over to the carrier.

4.3 Check the consignment on receipt. If the packaging is visibly damaged, have this noted with the delivery driver where possible and report it to us as soon as possible with photographs. The sooner we know, the easier it is for us to raise the matter with the carrier.

5. Shipping outside the European Union

5.1 For consignments outside the EU, import duties, customs charges, import VAT and clearance costs may be payable. These are for the recipient's account and are separate from the amounts you pay us.

5.2 We have no influence over these charges and cannot predict how high they will be. The carrier may contact you for payment before delivering.

5.3 If you refuse the consignment or do not pay the charges, the costs of return freight and any destruction are for your account; we may set these off against a refund.

6. Shipping to the United States

6.1 We ship to the USA with UPS. The estimated delivery time is two to four working days after dispatch.

6.2 The current shipping rates are shown at checkout.

6.3 Please note: the US exemption for low-value consignments (the so-called de minimis rule up to USD 800) was withdrawn in 2025. Please bear in mind, therefore, that import duties and charges may be payable on virtually every consignment to the USA, regardless of its value. These rules change regularly; check the current situation before you order.

7. Collection in Arnhem

7.1 Collection at our location in Arnhem is possible by appointment. We will let you know when your order is ready.

7.2 When collecting, please bring your order number and valid proof of identity.

PART B — FITTING AND INSTALLATION APPOINTMENTS

8. Making an appointment

8.1 We schedule installation appointments in consultation with you. When making the appointment, please give us the make, model, year of manufacture and trim level of your vehicle, and state whether there is a panoramic roof, a heated windscreen, sensors behind the rear-view mirror or a non-original windscreen.

8.2 On the basis of that information we determine which set and which installation method are suitable and how much time we reserve. If the information is incorrect, the appointment cannot go ahead as planned.

8.3 The stated duration of an installation is an estimate. Overruns are possible; we will let you know as soon as possible.

9. Installation in our workshop in Arnhem

9.1 You bring and collect the vehicle at the agreed time. On arrival the keys are handed over and at completion you get them back.

9.2 Please deliver the vehicle clean and empty and remove personal and valuable items from it.

9.3 For as long as the vehicle is with us, we treat it with the care of a prudent custodian and we are insured for damage arising from our work or from insufficient care.

9.4 In order to check that everything works, we make a short test drive or move the vehicle where necessary. Some functions, such as parking mode, motion detection and GPS logging, can only be tested in that way.

9.5 If you do not collect the vehicle within three working days after we have reported that it is ready, we may charge a reasonable storage fee and the risk passes to you.

10. Installation on location

10.1 We also come to you. Call-out costs depend on the distance and are made known in advance.

10.2 Please provide a suitable working area: a level, paved and safe surface, enough room to open all the doors and the tailgate fully and, where possible, a covered or sheltered spot. Where necessary we will ask for a 230V connection.

10.3 Please make sure that you or an authorised person is present at the start and at the completion and handover, and that the vehicle and the keys are available.

10.4 Parking costs and costs for access to a site or car park are for your account, unless agreed otherwise.

10.5 In extreme weather conditions, with an unsuitable working area or in an unsafe situation, we may break off or reschedule the appointment. Neat installation work on vehicle electronics cannot be done in pouring rain or freezing cold.

11. Waiting time, rescheduling and non-attendance

11.1 Rescheduling or cancelling is free of charge up to 48 hours before the agreed time.

11.2 If you cancel within 48 hours or you are not there, we may charge the reasonable costs we have already incurred or can no longer avoid, such as the installation time reserved, call-out costs incurred and specially ordered parts.

11.3 If the vehicle is not ready at the agreed time, we may charge for waiting time of more than fifteen minutes at the applicable hourly rate.

11.4 If we have to cancel or reschedule, for example because of illness, work that has overrun or the weather, it costs you nothing and we will schedule a new appointment as soon as possible.

12. During the installation

12.1 If it emerges along the way that additional work or materials are needed, we will first explain to you what is required and what it costs, and ask for your approval. Minor additional work below ten per cent of the agreed price we carry out and report at the completion and handover.

12.2 If we see something about your vehicle that stands in the way of proper or safe work — for example a deteriorated electrical system, corrosion or an earlier substandard repair — we will warn you and discuss the options before we continue.

13. Completion and handover

13.1 At the completion and handover we check the operation together and explain how to use it: managing and formatting the memory card, parking mode and safeguarding recordings.

13.2 You will receive an installation certificate setting out the work carried out, the materials used, the mounting position and the connection points. Keep that document; it matters for warranty purposes, when selling the vehicle and when work is carried out by third parties, for example when the windscreen is replaced.

13.3 Check regularly yourself that the camera is recording and that the footage is being saved, and replace the memory card in good time. A memory card is a wear part.

Contact

Cam-It · Eusebiusbuitensingel 41, 6828 HX Arnhem · info@cam-it.com · +31 85 744 4043 · KvK 95565531 · VAT NL867183214B01

In the event of any discrepancy or ambiguity, the Dutch version prevails in the interpretation and construction of this text.